FAQ 

Conflict diamonds, also known as “blood diamonds”, are sold by rebel and terrorist groups, primarily in central and West African nations. LEIBISH is a proud supporter of the Kimberley Process Certification Scheme (KPCS) and guarantees that we only deal with 100% conflict-free diamonds.

For loose diamonds that are already certified, you may receive a complimentary appraisal upon request. All jewelry purchased at LEIBISH will come with an official appraisal certified by our in-house GIA graduate gemologist. 

Yes, all of our certified diamonds and jewelry will arrive with their certificates included in your packaging. Stones that are not GIA certified will come with either an official in-house appraisal or a certificate from another reputable gem lab. It is possible to receive a GIA certificate upon request and our representatives can assist in arranging the service. The fees vary depending on the diamond, so specific costs cannot be quoted here. 

Yes, we offer colorless diamonds. If you don't find your desired stone on our website, please let us know your preferences and we will be happy to assist you.

Jewelry manufacturing generally takes between 14 to 22 business days to complete, whether it's a ring, bracelet, earrings, pendant, or necklace. Please keep in mind that unexpected delays may arise and we will do our best to update you as soon as possible in such cases. Additionally, shipping typically adds up to 5 business days, depending on your location. 

Yes, we specialize in setting custom-designed fancy color diamond & gemstone jewelry, however, we do not set stones that were not originally purchased from LEIBISH.

Yes. We offer viewing services in New York, Tel Aviv and Hong Kong. It is also possible to arrange a viewing of specific stones at a Malca Amit viewing station in your area or to one of our associates' offices. Service fees apply and may not be available in all areas. Contact us for more information.

In the event that you are not able to view the diamond in person before purchasing, LEIBISH offers a 30-day-money-back-guarantee, so you may have it sent directly to your home/office to view and in the event that you are not completely satisfied, you may return it for a full refund. No questions asked!

Yes. We are constantly getting new stones however it takes a few days to photograph and upload them to our website.  Please feel free to ask us if you don't find what you're looking for online.

Almost daily!  So check back often to see what's new.

While most diamonds listed on our website with a price are generally available, there may be rare instances where a diamond is no longer available due to time differences or synchronization delays. We recommend reaching out to our team to confirm availability.

If the diamond is unavailable, we would be happy to help you find a similar stone that meets your preferences!

Yes, we provide professional appraisal reports for all jewelry.  Each appraisal is signed by our in-house GIA Graduate Gemologist.

In-House grading refers to stones that have been graded by our in-house GIA graduate gemologist and are not accompanied by a GIA (Gemological Institute of America) Laboratory Certificate. There's an option to request an IGI or GIA certificate for these stones at an additional cost. Please contact us for more information.

We are happy to send non-GIA certified stones to GIA for certification. The cost will depend on the size of the stone, starting at $150. This service takes between 3-4 weeks to process.

The vast majority of our stones are certified by GIA. In addition, we have some stones graded by IGI, AGT, Argyle, and by our in-house GIA Gemologist.

All of our diamonds are guaranteed 100% NATURAL and have not been treated or enhanced in any way.

You have up to 7 business days to complete payment for a reserved item, unless otherwise agreed upon with your Account Executive.

We would be happy to help in finding the stone you are looking for – please e-mail us at info@leibish.com or call us +(1) 212-921-9700 with your request and we will do our best to source it for you.

There are many factors to consider when investing in colored diamonds. We suggest you contact us by phone +(1) 212-921-9700 or e-mail at info@leibish.com so we can best advise you and your personal situation.

Absolutely! We specialize in custom-designed jewelry. You can share your vision with us, or our jewelry designers can create something unique and special just for you. Please note that custom designs require the purchase of a center stone with a minimum value of $5,000 USD.

You can use this convenient ring sizer from our website!  Click here to download.

We are only able to set diamonds purchased at LEIBISH as we cannot take responsibility for others' stones.

Sure! Please e-mail us at info@leibish.com or call +(1) 212-921-9700 for more info.

If you would like to reserve a diamond or piece of Jewelry you may do so by placing a 10% deposit through any product page on our website. Alternatively, you may also reserve a stone by contacting a LEIBISH Account Executive at info@leibish.com or calling us +(1) 212-921-9700.

Yes, we provide fully insured, complimentary shipping worldwide (with few exceptions).

No. LEIBISH is responsible for your purchase until you sign for the package at the delivery point.

All of our shipments are sent fully insured and trackable. We typically ship with FedEx or Malca Amit – a diamond and jewelry courier - though we also use other courier services depending on different factors.

Shipment lengths depend on its destination (shipping times are approximate).

• to Europe 1-2 business days
• to the USA/Canada 2-3 business days
• to Australia and other countries 5-7 business days

We are happy to ship to any address you choose so long as there is someone there to sign for and accept the package. Unfortunately, we are not able to ship to hotels.

Yes, depending on your location sales tax, import fees and/or VAT may apply to your order. LEIBISH is not responsible for any duties, VAT, taxes or surcharges levied by the customers country.
We recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence. 

LEIBISH offers complimentary, fully insured, shipping world-wide. Please note that local customs/taxes/fees may apply when shipping outside the United States. 

Unfortunately, LEIBISH has no say or control over any countries' import duties, taxes, VAT, or surcharge fees. Depending on where the goods are purchased or picked up, the company may be required to collect the additional charges.

Please see the Taxes and VAT for more information.

At this time we only accept US Currency. 

In addition to our Natural Diamond Guarantee, we also offer a Lifetime Warranty on all of our jewelry designs.

LEIBISH is required to collect local sales tax in most states within the United States and will be added to your final price upon checkout. In addition, when shipping outside the United States there may be tax charges added within your own country. It is recommended that you check with your local tax authority prior to ordering.

Wire transfer is wiring money from your bank account to a LEIBISH bank account, sometimes referred to as a "bank transfer".

Simply provide the wiring instruction provided by your account executive to your banker, along with the payment amount and SKU number of the item for reference and that's it, the clerk will do the rest.

It generally takes between 2-3 business days, but depending on your bank, it can take up to a week. It’s recommended to send a copy of the confirmation so that we can track the deposit on our side.

Yes, you save 1.5% if you pay by bank wire transfer. Please note that the wire transfer discount is only applicable when paying for full price items and not to be combined with other specials or promotions. 

Payments may be made through bank wire transfer or credit card. All major credit cards are accepted.

LEIBISH's main office is located at 580 Fifth Ave. (Suite 218) New York, USA. In addition, the company has offices in Israel, Australia and Hong Kong.

We always encourage our customers to research us online—simply "Google" LEIBISH. Search engines provide an unbiased perspective, and the experiences of our previous customers speak for themselves. If they're happy, you'll see it reflected in their reviews, and if not, it would be evident just as quickly. These results are genuine and can't be fabricated.

To learn more about LEIBISH, visit our In The News page to explore articles featuring us from around the world.

Yes, we have a GIA graduate gemologist on staff at LEIBISH.

With over 30 years of experience as a proud member of the Diamond Exchange and as pioneers in online e-commerce, LEIBISH has been a trusted name in fancy colored diamonds since 1997. We are proud members of the Natural Color Diamond Association (NCDIA) and the World Federation of Diamond Bourses (WFDB).

At LEIBISH, exceptional craftsmanship is at the heart of everything we do. We design, manufacture, and market jewelry crafted from precisely calibrated diamonds, graded for color, and guaranteed for their natural authenticity.

Customer satisfaction is our top priority. We take the time to listen to your needs and carefully match diamonds to suit your individual preferences. To ensure complete peace of mind, we offer a comprehensive service policy, regardless of the size of your order.

Choose LEIBISH for unparalleled quality, expertise, and dedication to making your jewelry dreams a reality.

We are happy to resize the ring for you FREE within 60 days. Simply call or e-mail us to arrange the resizing.

We offer a a 30-day money-back guarantee, no questions asked. A refund will be given in the same method by which it was received, meaning towards the same account or credit card. Click here to learn more about our return policy.

You need to have either a website or a blog, where you can market the products. In order to register, send us an email to affiliates@leibish.com.

Sure, the more the merrier. We can track all your leads from all your different websites in our system. We actually encourage each affiliate to have several websites and blogs. It will help them spread the word faster.

Once registration is approved, LEIBISH will provide you with an exclusive link that will allow us to recognize each lead sent to our website, and will enable you to track your leads.

Once signed up and approved, we will provide you with access to your own control panel where you can track all incoming leads. The system gives a detailed statistical analysis on both leads and sales. In addition, you will have access to many of our pre-designed banners that can be used. Some affiliates prefer not to use banners, but we have it all available at the touch of a button!

Our system is attached to the post affiliate pro tracking system. Once a sale is made, it is then automatically passed into PAP. The PAP software is among the best affiliate lead tracking systems available. It is well known, and used by many brand name merchants and affiliate networks.

Once a sale is closed, it automatically gets updated in PAP. Payments are made to you 45 days after the end of the month in which the product has been paid for.

LEIBISH offers a full money back guarantee on their products. As a result, the company needs to wait for that time period to complete before issuing a payment through to the affiliate marketer.

All payments are made via PayPal 45 days after the end of the month in which the product has been paid for.