Free Shipping Policy
Leibish & Co. appreciates your business and is pleased to offer free, fully insured, shipping and returns.*
There are no hidden fees or additional expenses that will be added onto the cost of the item (loose diamond or jewelry piece) at any point. However, Leibish & Co. recommends that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence. Leibish & Co. will not be responsible for any duties, VAT, taxes or surcharges levied by the customer’s country.
Additional information regarding anything purchased through www.leibish.com:
- All orders are fully insured before shipping by Leibish & Co.
Shipments usually take between 3-5 business days after Leibish & Co. receives final payment for the order. Please check with your Leibish & Co. representative in order to verify shipping times specific to your country as they may vary.
Shipments cannot be made to P.O. boxes. Therefore, a proper shipping address, telephone number, and name of receiver must be provided before the sale is complete.
Orders received and paid for on Thursday will be shipped on Sunday, which is a working day in Israel.
No item is shipped until full payment has been received.
Every item is shipped with an invoice and an appraisal if one has been requested.
Items available for Overnight Shipping are only available to be shipped within the United States. Furthermore, these orders must be completed by 2:00PM EST. An order is only considered completed once the final payment for that product is received by Leibish & Co. Any product that is available for Overnight Shipping will include a link or icon on its product page and will appear on the Overnight Shipping page. If the final payment for these specific products are received before 2:00pm EST, the items will be shipped Overnight to the customers at no extra charge, under the condition that no changes are required. If a change, such as a resize or engraving is needed, the shipping may be postponed.
All items listed in the 48 Hour Shipping catalog, or that have the 48 hour shipping icon, will be shipped out within 48 business hours from the moment the payment is received at no additional cost. If the payment is only received on a Thursday, the shipment will be delayed until the following Monday. Any jewelry resizing required will be completed within the 48 business hour period in order that the jewelry items are ready to be sent out as soon as possible.
48 Hour Shipping and Overnight Shipping will ensure the time frame in which the jewelry is sent, but can in no way guarantee the exact date by when it will arrive. Different countries have different importing regulations that are unfortunately not within Leibish & Co.'s control.
Leibish & Co. will not be held accountable for any shipping delays. However, all sales representatives will do whatever necessary to help rectify the problems in order to ensure a quick and easy delivery.
The free international shipping is from the Leibish & Co. offices to the address provided by the customer. Leibish & Co. will not be responsible in the event that a shipment is held/stored with a carrier or by customs. Furthermore, if fees are applied, the customer will be held responsible to pay the charge in order to have the shipment released. If for any reasons the shipment must be returned back to the Leibish & Co. offices, the customer will be held liable for the cost of the returning shipment. In the event that a customer chooses not to complete a transaction, any fees applied for storage and returned shipment will be deducted from the refund issued for the order.
In the event that an extended payment plan is approved the purchase is not covered under the 30-Day-Money-Back-Guarantee. Additionally, any shipping charges, storage costs, taxes incurred, etc., will be the sole responsibility of the customer.
Free returns applies to customers returning items within the United States only. To request a complimentary return shipping label, kindly send an email to: email@example.com and state your name, email address and order number.